Tidio Copilot

Tidio Copilot: The Free AI Assistant for Your Helpdesk

Tidio Copilot is a free AI assistant designed to boost the productivity of customer service teams. It integrates with popular helpdesk platforms like Zendesk, Intercom, Gorgias, and Gmail, automating up to 30% of the workload. This Chrome extension analyzes conversations across various channels (live chat, email, social media) and suggests accurate, on-brand responses, allowing agents to handle more inquiries efficiently.

What is Tidio Copilot?

Tidio Copilot is a Chrome extension that uses AI to provide real-time response suggestions for customer service agents. It's designed to reduce repetitive tasks and improve overall efficiency by leveraging a custom knowledge base and analyzing past conversations.

How does Tidio Copilot work?

Tidio Copilot works by:

1. Analyzing Conversations: It monitors incoming messages from various channels.
2. Suggesting Responses: Using AI, it provides contextually relevant and on-brand responses based on the knowledge base and past interactions.
3. Integrating Seamlessly: It overlays suggestions on existing helpdesk platforms, minimizing disruption to the workflow.

Key Features of Tidio Copilot:

• Automated Response Suggestions: Tidio Copilot leverages AI to provide contextually relevant responses, saving agents time and effort.
• Custom Knowledge Base: Users can add website content and FAQs to ensure factual, on-brand responses.
• Seamless Integration: The extension works with existing helpdesk tools like Zendesk, Intercom, Gorgias, and Gmail.
• Enterprise-Grade Security: Data is protected with best-in-class security, encryption, and GDPR/CCPA compliance.
• Completely Free: Users can access enterprise-grade AI assistance at no cost.

Why choose Tidio Copilot?

• Reduced Workload: Automates 30% of the workload, allowing agents to focus on complex issues.
• Improved Efficiency: Provides quick and accurate responses, reducing response times.
• Consistent Branding: Ensures all responses are on-brand and consistent with the company's messaging.
• Easy to Use: Simple installation and integration with existing tools make it easy to implement.

Who is Tidio Copilot for?

Tidio Copilot is ideal for:

• Customer service teams using Zendesk, Intercom, Gorgias, or Gmail.
• Businesses looking to improve customer service efficiency.
• Companies aiming to reduce the workload of their customer service agents.

How to use Tidio Copilot?

1. Install the Chrome extension.
2. Create a free Tidio account.
3. Add your knowledge base (website content and FAQs).
4. Use, modify, or ignore the suggested responses.

Enterprise-Grade Security Measures

Security is a top priority for Tidio Copilot, which is built with:

• Best-in-Class Data Handling: Follows industry-leading practices for data handling and retention.
• Encryption: Data is protected with HTTPS encryption during transfer and securely encrypted at rest.
• Compliance: Compliant with GDPR and CCPA laws, ensuring personal data is handled according to the latest regulations.

Examples of Tidio Copilot in Action:

• Product Recommendation: Suggesting appropriate houseplants based on customer's low-light office environment and budget.
• Business Policy: Answering inquiries about shipping policies for backordered items.
• Real-Time Analysis: Calculating costs for custom designs based on dimensions and quantity.

FAQ

• Is Tidio Copilot really free?
  • Yes, the Chrome extension is completely free to use.
• Does Copilot work across all communication channels?
  • Copilot analyzes conversations across live chat, email, and social media channels.
• Which helpdesk platforms are supported?
  • Copilot works with Zendesk, Intercom, Gorgias, and Gmail.
• Is my data secure?
  • Yes, Tidio Copilot uses Anthropic's Claude AI with best-in-class security, encryption, and GDPR/CCPA compliance.

Get Started with Tidio Copilot Today!

Join thousands of customer service professionals who are working smarter with Tidio Copilot. Experience the power of AI assistance without any financial commitment and automate 30% of your workload.

[Add to Chrome - It's free]