BetterFeedback

What is BetterFeedback?

BetterFeedback is an AI-powered conversational feedback platform designed to replace traditional forms and surveys with more engaging and insightful AI-driven conversations. By using chat or voice interactions, BetterFeedback aims to capture richer insights and achieve higher completion rates compared to traditional methods. This platform is used by various teams, including Product, Customer Success, UX Research, and Founders, to gather actionable feedback and improve decision-making.

How does BetterFeedback work?

BetterFeedback uses AI agents to conduct conversations with users, asking smart follow-up questions based on their responses. These AI agents adapt to the user's answers, creating a more natural and engaging experience. Here’s how it works:

1. Goal Setting: Users define their goal for the conversation, such as usability testing or churn interviews.
2. AI Conversation Creation: BetterFeedback crafts the conversation using AI, generating relevant questions and logic instantly.
3. Sharing and Embedding: The conversation can be shared via a direct link, QR code, or embedded on a website or in-app.
4. Instant AI Insights: As users respond, AI summarizes the conversation, highlighting key themes, sentiment, and takeaways.

Key Features of BetterFeedback

• AI-Powered Conversations: Replaces forms with natural, human-like AI conversations by chat or voice.
• Adaptive Follow-ups: AI agents ask smart follow-up questions to uncover the 'why' behind every answer.
• Multilingual Support: Automatically supports 30+ languages without any configuration needed.
• Instant AI Summaries: AI summarizes every conversation, providing sentiment analysis and identifying key themes automatically.
• Easy Setup: Launch conversations in 60 seconds with pre-built templates and customizable options.
• Versatile Applications: Suitable for usability testing, concept testing, website feedback, prototype testing, continuous discovery, brand sentiment analysis, foundational research, and churn interviews.

Why choose BetterFeedback?

• Deeper Insights: Uncover insights that traditional forms often miss by engaging users in natural, AI-driven conversations.
• Higher Completion Rates: Achieve 3x higher completion rates compared to traditional forms due to the engaging conversational format.
• Time Savings: Launch and analyze feedback quickly with AI-generated questions, logic, and instant summaries.
• Cost-Effective: The always-free plan available makes it accessible for businesses of all sizes to start gathering valuable feedback.

Who is BetterFeedback for?

BetterFeedback is ideal for:

• Product Managers: Gather feedback to improve product features and user experience.
• Customer Success Teams: Understand customer pain points and improve retention strategies.
• UX Researchers: Conduct usability testing and gather insights on user behavior.
• Founders: Gain a deeper understanding of market needs and user opinions.

How to use BetterFeedback?

1. Describe Your Goal: Start by setting the objective of your survey or interview.
2. Share or Embed: Distribute the conversation via link, QR code, or embed it within your website or application.
3. Get Instant AI Insights: Let the AI analyze the responses and provide summaries of themes, sentiments, and key takeaways.

Real-World Examples

• Airline Passenger AI Survey: AI agents interview airline passengers about their flight experience to gather feedback on comfort, service, and overall satisfaction.
• Healthcare Patient AI Survey: AI agents interview patients about their healthcare visit, gathering feedback on doctor interaction, facility cleanliness, and overall care.
• E-commerce Customer AI Survey: AI agents interview customers about their shopping experience and product satisfaction, collecting feedback on product quality, delivery, and customer service.

User Testimonials

• Amit Shanbhag, Founder at RocketReach: 'BetterFeedback doesn't just collect data—it helps us act on it.'
• Kamil Drazkiewicz, Founder & CEO at LiveSession: 'With BetterFeedback's conversational AI, we now get 3x more detailed responses and uncover insights we'd completely miss otherwise.'

Frequently Asked Questions (FAQ)

• Is BetterFeedback an AI survey tool? Yes, it uses AI to conduct engaging surveys and interviews.
• How is this different from Typeform, SurveyMonkey, or Google Forms? BetterFeedback uses AI-driven conversations for deeper insights and higher completion rates.
• Can I use voice or chat only? Yes, users can choose how they respond, either by voice or chat.
• What languages does BetterFeedback support? It supports 30+ languages automatically.
• Can I embed BetterFeedback on my website? Yes, you can embed it on your website or in-app.
• Is there a free plan available? Yes, there's always-free plan available.