Spiral
Overview of Spiral
What is Spiral?
Spiral is an AI-powered platform designed to analyze customer feedback and detect issues across various channels. It helps businesses understand customer problems, monitor blind spots, and analyze the root causes to improve customer experience (CX) and support operations.
Key Features:
- AI-Powered Analysis: Uses deep AI research to classify customer interactions into actionable intents.
- Unified Taxonomy: Provides a unified view of support, CX, and product issues in one place.
- Issue Detection: Alerts users when something needs attention, preventing potential problems from escalating.
- AI Agent: Answers tough CX and support data questions, improving process, ops, agent training, and product quality.
- Seamless Integration: Integrates with most CRMs and data sources to provide prompt issue detection.
How to Use Spiral:
- Integrate Data Sources: Connect Spiral to your CRM, live chat, phone call records, and other feedback sources.
- AI-Driven Analysis: Spiral automatically analyzes customer interactions and classifies them into relevant categories.
- Monitor Issues: Track support, CX, and product issues in a unified dashboard.
- Get Alerts: Receive alerts when issues require immediate attention.
- Analyze Root Causes: Use Spiral's AI Agent to ask specific questions about your customer data and uncover the root causes of problems.
Why is Spiral Important?
Spiral helps businesses:
- Reduce cost per contact and handle time.
- Improve agent training and product quality.
- Save hundreds of hours in monthly data reporting effort.
- Proactively address customer issues before they escalate.
Customer Success Story:
Remitly partnered with Spiral to achieve significant cost savings in their operations. According to Rene Yoakum, Chief Customer & People Officer at Remitly, their Spiral subscription is consistently ROI-positive.
Where Can I Use Spiral?
Spiral is suitable for businesses that:
- Want to improve their customer support operations.
- Need to analyze large volumes of customer feedback.
- Want to proactively address customer issues.
- Are looking for an AI-powered solution to automate data reporting and analysis.
Spiral delivers enterprise-grade AI at a fraction of the cost, making it accessible to teams of any size. It seamlessly integrates with existing CRMs and feedback sources, ensuring that your data remains secure and under your ownership.
Ready to get started? Request a free demo to see how Spiral can enhance your CX program.
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