Coval

Coval: The Leading Simulation and Evaluation Platform for AI Voice and Chat Agents

What is Coval? Coval is a cutting-edge platform designed for the simulation and evaluation of AI-powered voice and chat agents. It enables developers and businesses to thoroughly test, monitor, and optimize their AI agents, ensuring they perform reliably and effectively at scale.

Key Features and Benefits

• AI-Powered Simulations: Coval utilizes AI to generate a wide range of test cases, simulating thousands of scenarios from just a few initial prompts.
• Voice AI Compatibility: The platform supports both text and voice interactions, allowing you to test agents via voice calls just as easily as through text-based chats.
• Comprehensive Evaluation Metrics: Coval offers a range of built-in metrics, including latency, accuracy, tool-call effectiveness, and instruction compliance. Custom metrics can also be tailored to specific needs.
• Regression Tracking: Compare evaluation results, re-simulate prompt changes, set performance alerts, and incorporate human-in-the-loop labeling to track and manage performance regressions.
• Production Monitoring: Log and evaluate live performance in production, defining alerts for performance thresholds or off-path behavior to ensure continuous optimization.

How Coval Works

1. Simulate Conversations: Use scenario prompts, transcripts, workflows, or audio inputs to simulate agent conversations with customizable voices and environments.
2. Launch Evaluations: Employ built-in and custom metrics to assess agent performance.
3. Track Regressions: Analyze evaluation results with transcripts and audio replays, re-simulate prompt alterations, and set performance alerts.

Why Choose Coval?

• Built on Proven Foundations: Coval leverages a decade of research in autonomous testing and is based on the testing infrastructure developed and scaled at Waymo.
• Metrics that Matter: The platform focuses on defining evaluation metrics that directly impact business outcomes.
• Developer-First Design: Coval offers seamless integrations and intuitive workflows, enabling developers to concentrate on delivering dependable agents more quickly.

Who is Coval For?

Coval is ideal for:

• Businesses deploying AI-powered voice and chat agents.
• Developers seeking to automate and improve the testing of their AI agents.
• Organizations looking to ensure the reliability and performance of their conversational AI solutions.

What Problems Does Coval Solve?

Coval addresses the challenges of:

• Manual Testing: Automates the time-consuming and resource-intensive process of manually testing AI agents.
• Ensuring Quality: Provides a systematic way to evaluate and improve the performance of AI agents.
• Scaling AI Agents: Allows businesses to confidently deploy and scale their AI agents without compromising quality.

Customer Testimonials

According to Will Bodewes, CEO of Phonely, "Coval’s simulation and evaluation platform has been the game changer for us. Before Coval, we were spending countless hours pulling our hair out trying to make sure our voice agents behaved the way our customers wanted. Now, with a few tests we can deploy production ready voice AI agents in a fraction of the time."

How to Get Started with Coval

To get started with Coval, users can request access through the "Get Access" button on Coval's website to book a free demo.