DocUp

Unfortunately, DocUp has shut down and is now only privately used. The following content is for informational purposes only, based on the last available information about the tool.

What was DocUp?

DocUp was a SaaS service designed to optimize customer support by leveraging AI. It allowed businesses to train an AI on their existing content and documentation, enabling the AI to instantly answer customer questions, either through a chatbot or integrated directly into existing support solutions.

How did DocUp work?

DocUp enabled users to feed different types of content into its AI engine:

• URLs: Users could provide a list of URLs to train the AI.
• Plain Text: Free text could be used to train the AI.
• FAQ: Frequently Asked Questions could be added to the system.
• Sitemap: The AI could be trained using a sitemap.

The AI then processed this data, creating a knowledge base capable of answering customer queries.

Example API Usage:

curl --request POST 'https://api.docup.ai/v1/collections/oMaj3b19w5cf8ECjXH2a/chat' \n--header 'Content-Type: application/json' \n--data '{"message": "What is DocUp?", "stream": false}'

{
  "reply": "DocUp is a SaaS service using AI to instantly answer customer questions based on the documentation.",
  "sources": [ { "url": "https://docup.ai/about" } ]
}

Key Features (Based on Available Information):

• AI Chatbot: A chatbot that could be embedded on a website to provide instant answers to customer questions.
• Support Flow Integration: The ability to integrate the AI functionality into existing support and documentation workflows, providing automated replies before customers contacted support.
• Customizable Training: Flexible options to train the AI using URLs, plain text, FAQs, and sitemaps.

Pricing (Based on Historical Data):

DocUp offered different pricing plans, including a free plan and paid options with varying levels of access and features:

• Startup: $19/month, included API access, chatbot access, 3 collections, 100 sources, and 400K credits.
• Growth: $39/month, included API access, chatbot access, 10 collections, 1K sources, and 1M credits.
• Pro: $99/month, included API access, chatbot access, 25 collections, 3K sources, and 4M credits.

Who was DocUp for?

DocUp was designed for businesses looking to improve their customer support efficiency and provide instant answers to common questions. It was particularly useful for companies with extensive documentation or knowledge bases. Though the service is no longer available to the public, the concept highlights the potential of AI in customer support.

Why choose an AI-powered customer support tool? (General benefits, since DocUp is discontinued)

• 24/7 Availability: AI chatbots can provide support around the clock.
• Instant Answers: Customers receive immediate responses to their queries.
• Reduced Support Costs: Automating support can significantly reduce the workload of human support agents.
• Improved Customer Satisfaction: Faster response times and readily available information can lead to happier customers.

Disclaimer: As DocUp is no longer available, the information provided is based on the last known state of the service. This description is for informational and educational purposes only.