Ferndesk

Ferndesk: The AI-Powered Help Center That Never Goes Out of Date

What is Ferndesk? Ferndesk is an AI-native help center designed to automatically stay up-to-date, reducing the time and resources spent on maintaining documentation. It is an ideal solution for businesses looking to provide excellent self-service customer support while minimizing the burden on their support teams.

How Ferndesk Works

Ferndesk leverages AI to automate the process of keeping your help center current. Here's how it works:

1. AI-Powered Updates: Ferndesk's AI agent, Fern, continuously monitors your product releases, support inbox, and forums to identify gaps, stale content, and necessary updates.
2. Automated Content Creation: Fern can automatically draft articles for your help center, saving you valuable time and effort.
3. Seamless Migration: Migrate your existing help center from platforms like Intercom, Zendesk, Crisp, and Help Scout to Ferndesk in just one click, without disrupting links or SEO.
4. Customizable and SEO-Optimized: Ferndesk offers a fully customizable and SEO-optimized help center that you can tailor to match your brand.

Key Features

• AI Documentation Agent: Fern, the AI agent, keeps your documentation current by identifying gaps and suggesting updates.
• Code to Help Docs: Automatically generate help documentation from your code.
• AI FAQ Generator: Create frequently asked questions (FAQs) using AI.
• Built-in Analytics: Track the performance of your help center with built-in analytics.
• Customer Feedback: Collect customer feedback directly within the help center.
• Custom Domains: Use your own custom domain for your help center.
• One-Click Migration: Easily migrate your existing help center from other platforms.

Why Choose Ferndesk?

• Save Time and Reduce Costs: Automate documentation updates and reduce the amount of time your team spends on support tickets.
• Improve Customer Satisfaction: Provide customers with an up-to-date and comprehensive help center that enables them to find answers quickly.
• Boost SEO: Ferndesk is SEO-optimized to help you attract more organic traffic to your help center.

Who is Ferndesk For?

Ferndesk is suitable for:

• Product-led companies: Businesses that rely on their product to drive customer acquisition and retention.
• Startups and small businesses: Companies with limited resources that need to automate documentation.
• Enterprises: Larger organizations that need to maintain a large and complex knowledge base.

Integrations

Ferndesk integrates with popular customer support platforms such as:

• Intercom
• Zendesk
• Crisp
• Help Scout

Customer Story

Brennan Dunn, Founder of RightMessage, uses Ferndesk to automate their documentation and keep their help center up-to-date. He says, "If you struggle to keep your help docs up to date, you're going to love Ferndesk."

How to Use Ferndesk

1. Create Your Help Center: Set up your help center on Ferndesk in minutes.
2. Migrate Existing Content: Migrate your existing help center content using the one-click migration tool.
3. Let Fern Work: Allow Fern to scan your support channels and suggest content updates.

Conclusion

Ferndesk is the AI-native help center solution that automates documentation, reduces support costs, and improves customer satisfaction. If you're looking for a way to keep your help center up-to-date without spending countless hours on maintenance, Ferndesk is the perfect solution.