eesel AI
Overview of eesel AI
eesel AI: The #1 AI Agents for Customer Service & Support
What is eesel AI? eesel AI is an AI-powered platform designed to revolutionize customer service and support. It integrates seamlessly with popular tools like Zendesk, Freshdesk, Jira, and Confluence, enabling businesses to provide instant, accurate, and personalized support across all channels.
How does eesel AI work? eesel AI works by learning from your existing documentation, past support tickets, and team workflows. It then uses this knowledge to:
- Automatically answer customer questions
- Triage and route tickets
- Suggest replies to agents
- Provide 24/7 support via AI chat bubbles
Key Features of eesel AI
- AI Agent: Handles frontline support like a human, learning from past interactions and documentation to provide consistent and on-brand answers.
- AI Copilot: Provides agents with draft replies, perfect for onboarding new team members and ensuring consistent support.
- AI Triage: Automatically tags, routes, edits, and closes tickets, keeping the help desk organized and efficient.
- AI Internal Chat: Creates an AI teammate that has all the answers, trained on internal documentation for quick access to information.
- AI Chat Bubble: Embeddable AI chatbots for 24/7 support and sales on websites and apps.
Why choose eesel AI?
- Seamless Integration: Connects with popular help desk and collaboration tools in one click.
- Customizable: Control how the AI sounds, acts, and escalates, ensuring it aligns with your brand and workflows.
- Secure: Enterprise-level security with data encryption and privacy compliance.
- Proven Results: Customers have seen significant savings, faster resolution times, and improved customer satisfaction.
Who is eesel AI for?
eesel AI is for customer service teams of all sizes who want to:
- Improve efficiency and reduce costs
- Provide faster and more accurate support
- Scale their support operations without adding headcount
- Empower their agents with AI assistance
How to use eesel AI?
- Integrate: Connect eesel AI to your existing tools like Zendesk, Freshdesk, or Confluence.
- Train: Allow eesel AI to learn from your documentation, past tickets, and team workflows.
- Customize: Configure the AI's behavior and responses to match your brand and needs.
- Deploy: Launch the AI agent, copilot, or chat bubble on your desired channels.
Benefits of eesel AI
- Reduced Support Costs: Automate repetitive tasks and resolve more tickets autonomously.
- Improved Customer Satisfaction: Provide faster and more accurate support, leading to happier customers.
- Increased Agent Productivity: Empower agents with AI assistance, allowing them to focus on complex issues.
- 24/7 Availability: Provide support around the clock with AI chat bubbles.
Customer Stories
- Simployer: "Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
- CartonCloud: "With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
- Yellowdig: "eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing."
Frequently Asked Questions
- Is AI for customer support only for large teams? No, it can benefit teams of all sizes.
- How does AI for customer service know what to say? It learns from your existing documentation and past interactions.
- Can AI for customer support fully handle tickets or just assist agents? Both, you have control over its level of autonomy.
- What channels can AI for customer service cover? Email, live chat, help desk forms, and internal knowledge bases.
- Is AI for customer service safe for sensitive data? Yes, eesel AI is built with enterprise-level security.
Eesel AI is transforming customer service by providing AI-powered solutions that are easy to integrate, customize, and scale. Whether you're a small business or a large enterprise, eesel AI can help you improve efficiency, reduce costs, and provide exceptional customer experiences.
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